Shipping Information
Shipping Rates and Policies
Dear Customer,

Swing shipping FEDEX to your front door Free in the USA! 

We know that you will be happy with your purchase and will enjoy your product experience. For your protection please inspect rope, straps, clips, knots and deck and overall swing condition before each use as normal wear and tear may cause swing to become unsafe. Rope Tree Swings is not responsible for injury due to swing failure. By hanging swing, customer assumes all responsibility for swing and those who use it.  Furthermore, customer agrees to hold harmless Rope Tree Swings and its suppliers in any and all cases if accident or injury or loss occurs for any reason. Please also be sure to check the strength of the branch or tree intended for use as a branch may or may not be sufficiently strong to hold the weight of the swing and rider.

Canada Shipping: It will cost $45 to ship to Canada. Upon receipt you are responsible for all bond fees, duty fees and tax fees. All items purchased that will be shipped to Canada will be mailed with UPS or United States Postal Service. You can look their websites to get any questions answered about how much those extra fees will cost.

Returns: We know you will love you swing. We have a 100% Satisfaction policy with our swings. If you are dissatisfied with your swing you can pay to ship it back within 30 days of the purchase date. If the swing is returned unused and in good shape we will refund you the original cost of the swing less shipping the day we receive it. Use our address in the Contact Us tab for any swing returns. 

Return Address: 
Swings can not be shipped United States Postal Service (USPS). You are required to put the swing in a new box for a return. If you attempt to return a swing via USPS, or in the same box we sent it to you with, we will refuse the shipment and it will come back to you. USPS destroys a package by the time it gets to its destination. You must use United Postal Service (UPS) or Federal Express (FedEx). We know you will love your swing. We have a 100% Satisfaction policy with our swings. If you are dissatisfied with your swing you can pay to ship it back within 30 days of the purchase date. If the swing is returned un-used and in new condition we will refund you the original cost of the swing less shipping the day we receive it.

We are confident that you will have a safe and enjoyable experience using our product.

Sincerely,

Rope Tree Swings LLC